Alternatively, as the free EDA industry develops, professional consultants will become available who will provide design and support services for a fee. With paid consultants, you can as ask as many trivial, impolite questions as you want -- as long as you pay your bill! They will also provide timely service, or at least be able to promise a delivery schedule for your request. A listing of consultants is available at Free Dog's Consultant's Corner.
The particular case of using cores available at OpenCores is thornier. Many of the cores there are usable under the terms of the BSD licence, which allows for commercial use without any restrictions. However, a few cores are available under the GPL, meaning that you must re-distribute the source if you make and distribute products based upon them. You should always check the licensing terms on cores downloaded from OpenCores before you use them.